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Terms and Conditions

Please read all these terms and conditions.​

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are unhappy with.


The terms and conditions will apply to the purchase of the goods by you (the customer or you). We are RAW HAIR LDN.

These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these terms and conditions. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least the age of majority in your state or province of residence. These are the terms on which we sell all goods to you. By ordering any of the goods you agree to be bound by these terms and conditions.


  • The description of the Goods is as set out on the website. Any description is of illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied. 

  • In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

  • All goods which appear on the website are subject to availability

Personal Information

  • We retain and use all information strictly under the privacy policy.

  • We may contact you by using email or other electronic communication methods and you expressly agree to this.


Basis of sale

  • When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

  • The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

Price and Payment

  • The price of the Goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.

  • Prices of our goods and products are subject to change without notice.

  • Prices and charges include VAT at the rate applicable at the time of the order.

  • You must pay using your credit or debit card details with your order and we can take payment immediately. 


  • ALL SALES ARE FINAL. We apologise if you are not happy with your purchase, however, due to the nature of our products we have a no refund and no returns policy. If you have received the wrong product, missing any product or have any concerns. please contact us via email at within 48 hours of receiving your item(s)

  • If in any rare circumstance Raw Hair Ldn does agree to offer you a return on your item please note that the item(s) must be in its original packaging, unopened, unused and untampered with. Returns will be reviewed case to case and a full inspection will be made.

  • Due to COVID please understand that there may be some delays on orders. Our hair is sourced from South East Asia and as you can imagine the situation over there is much more severe. Please keep this in mind before placing an order. 

  • Once you place your order please note that there is a processing time of up to 4 days (This also applies for payments made through Laybuy.)

  • Colour Disclaimer - Since our hair is 100% natural and unprocessed, we cannot guarantee that all bundles and lace systems will be an identical shade or texture but we will try our best to colour/texture match as best as we can when bundle deals are purchased.

  • Please be advised that our straight hair will more than likely have a slight wave to it. As it is in it's purest form please do not expect bone straight hair.

  • Please ensure your shipping and billing address are the same. We will not ship the goods anywhere else.

  • We do not ship to P.O. boxes.

  • Processing time may be delayed if your shipping address is questionable and or is flagged as a risk. (We use this additional time to help ensure the security of your payment information.) We may require proof of identification for the billing information received.

  • Raw Hair Ldn will not be held responsible for items misplaced, lost or damaged by third parties.​

By making a purchase at, you confirm that you have read and understood the policies and agree to abide by them.

If you have any further concerns or questions please email us at 

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