shipping policy

UK ORDERS - Please allow 7-20 working days for your order to reach you. You will receive a confirmation email with a tracking number once your item(s) have been shipped. All items are sent via Royal Mail (Saturday, Sunday and bank holidays are NOT classed as working days)

INTERNATIONAL ORDERS - For orders to Europe, please allow 10-20 days.

For the rest of the world, our shipping time frame is  10-25 days.

ORDER TRACKING - You will receive an email with your tracking number once your order has been shipped. If you have any additional concerns please email:


  • Once your order has been placed, please note there is a processing time of 4 FULL BUSINESS DAYS. This time frame does not count towards your business days for shipping.

  • If you are making your purchase through Laybuy or Klarna please note there is additional processing time of 4 days.

  • For custom wig orders, delivery will vary. 

  • All time frames are estimations.

  • Due to COVID please expect some slight delays. Some of our hair originates from India which is currently experiencing a SEVERE Covid crisis. This means at times hair may be delayed or take slightly longer to arrive. Please understand this is out of our control.

  • Once orders have been completed, we are unable to amend or cancel orders. Discount codes may not be applied afterwards. We will not issue a refund or apply the said discount code after your order is submitted. Advertised discount codes may not be used towards previously purchased or future purchases.

  • Please ensure your shipping and billing address are the same. We will not ship the item(s) anywhere else.

  • We do not ship to P.O. boxes.

  • Processing time may be delayed if your shipping address is questionable and/or order is flagged as a risk. (We use this additional time to help ensure the security of your payment information.) We may require proof of identification for the billing information received.

  • Raw Hair Ldn will not be held liable for items misplaced, lost or damaged by third party.

  • If you are yet to receive your order, please be patient and refrain from contacting us about the whereabouts of your order until the time frame has passed.

  • ALL SALES ARE FINAL. Due to the nature of our products, we have a no refund and no returns policy. If you have received the wrong product, missing any product or have concerns, please contact our customer service within 48 hours of receiving your item(s).