UK ORDERS - Due to COVID19 Please allow 7-14 working days for your order to reach you. You will receive a confirmation email with a tracking number once your item(s) have been shipped. For custom wig orders delivery may vary. All items are sent 1st Class with Royal Mail. (Saturday, Sunday and bank holidays are NOT classed as working days)
INTERNATIONAL ORDERS - For orders to Europe, please allow 10-15 days.
For the rest of the world, our shipping time frame is 10-20 days.
ORDER TRACKING - You will receive an email with your tracking number once your order has been shipped. If you have any additional concerns please email:
All time frames are estimations.
Once orders have been completed, we are unable to amend or cancel orders.
Please ensure your shipping and billing address are the same. We will not ship the item(s) anywhere else.
We do not ship to P.O. boxes.
Raw Hair Ldn will not be held liable for items misplaced, lost or damaged by third parties.
ALL SALES ARE FINAL. Due to the nature of our products, we have a no refund and no returns policy. If you have received the wrong product, missing any product or have concerns, please contact our customer service within 48 hours of receiving your item(s).