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shipping policy

UK ORDERS - Please allow 7-20 working days for your order to reach you. You will receive a confirmation email with a tracking number once your item(s) have been shipped. All items are sent via Royal Mail (Saturday, Sunday and bank holidays are NOT classed as working days)

INTERNATIONAL ORDERS - For orders to Europe, please allow 10-20 days.

For the rest of the world, our shipping time frame is  10-25 days.

ORDER TRACKING - You will receive an email with your tracking number once your order has been shipped. If you have any additional concerns please email:


  • Once your order has been placed, please note there is a processing time of 4 FULL BUSINESS DAYS. This time frame does not count towards your business days for shipping.

  • If you are making your purchase through Laybuy or Klarna please note there is additional processing time of 4 days.

  • For custom wig orders, delivery will vary. 

  • All time frames are estimations.

  • Please expect some slight delays as some of our hair originates from India. This means at times hair may be delayed or take slightly longer to arrive. Please understand this is out of our control.

  • Once orders have been completed, we are unable to amend or cancel orders. Discount codes may not be applied afterwards. We will not issue a refund or apply the said discount code after your order is submitted. Advertised discount codes may not be used towards previously purchased or future purchases.

  • Please ensure your shipping and billing address are the same. We will not ship the item(s) anywhere else.

  • We do not ship to P.O. boxes.

  • Processing time may be delayed if your shipping address is questionable and/or order is flagged as a risk. (We use this additional time to help ensure the security of your payment information.) We may require proof of identification for the billing information received.

  • Raw Hair Ldn will not be held liable for items misplaced, lost or damaged by third party.

  • If you are yet to receive your order, please be patient and refrain from contacting us about the whereabouts of your order until the time frame has passed.

  • ALL SALES ARE FINAL. Due to the nature of our products, we have a no refund and no returns policy. If you have received the wrong product, missing any product or have concerns, please contact our customer service within 48 hours of receiving your item(s). 

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